Frequently asked questions

Coco FAQ

Clear answers about the Coco ear-training app, from first session to daily challenges, CPI, subscriptions, audio, and account support.

Getting started

What is Coco?

Coco is a daily ear-training app for musicians. It helps you recognize notes, intervals, chords, scales, and pitch by ear through short, focused listening sessions. You hear something, answer quickly, get scored honestly, and come back the next day to keep building real listening skill.

Who is Coco for?

Coco is built for adult musicians who want better ears: singers, producers, guitarists, pianists, composers, songwriters, DJs, and music students. It works equally well for beginners who know they need ear training but find traditional drills dry, and for intermediate players who want faster recognition of intervals, chords, and scales.

Do I need to know music theory to start?

No. Early levels start with very few options - major vs. minor, a handful of notes, the largest interval out of three - and gradually expand. The first time you meet a new chord quality or interval, you'll see its name and hear it before you're tested on it.

Do I need an instrument?

No. Coco only requires your ears and a tap. Headphones are recommended for accuracy, especially for chord and harmonic-interval games, but you don't need a keyboard, guitar, or microphone.

Will Coco give me perfect pitch?

Coco trains practical listening skill - relative pitch, chord recognition, scale color, interval size, and pitch memory. We don't promise perfect pitch, and any app that does should be treated with skepticism. What you can expect is sharper recognition and faster reactions over time, with consistent daily practice.

How a session works

How long is a session?

Most sessions are 10 to 25 questions and take a few minutes. Coco is designed for short, focused practice rather than long marathon drills.

What happens during a question?

You hear a note, interval, chord, scale, or tone. You see answer choices. You tap before time runs out - usually within 8 to 20 seconds depending on the level. Correct answers turn green and advance quickly. Wrong answers turn red and reveal the correct answer so you learn from the miss. Timeouts count as missed.

What are lives?

Most levels give you 2-3 lives. Each wrong answer or timeout costs one life. Run out of lives and the session ends. Lives reset every time you start a session - they are a per-session mechanic, not a daily budget.

What does "passing" a level mean?

You need to hit the level's accuracy threshold, usually 80%, by the end of the session. Pass and you earn stars. Miss the threshold and you can try again.

How does the star system work?

  • 0 stars - you did not pass the accuracy threshold.
  • 1 star - you passed.
  • 2 stars - you passed with at least 90% accuracy.
  • 3 stars - you passed with at least 95% accuracy and did not lose any lives when the level uses lives.

One star means "you made it." Three stars means "you mastered it cleanly."

Why doesn't Coco let me retry a question?

Coco is designed to be honest. Letting you retry a single question would inflate scores and hide real weak spots. The stats you see are the ear you actually have right now, which is the only useful signal for improvement.

Can I pause a session?

Sessions are short on purpose so pausing rarely matters. If you leave the app mid-session, the session ends. Your accuracy on questions answered is preserved in your history, but the session won't count as a pass.

The games

What games are in Coco?

Seven core games, each focused on a specific listening skill:

  • Sonar - A note plays. Tap the note you heard. Notes.
  • Triad - A chord plays. Identify the chord quality. Chords.
  • Climb - Two notes ascend. Name the interval. Intervals.
  • Fall - Two notes descend. Name the interval. Intervals.
  • Ladder - A scale plays. Tap the scale type. Scales.
  • Span - Three intervals play. Tap the widest. Intervals.
  • Sound - A pure tone plays, then fades. Match its pitch from memory using a dial. Pitch memory.

Why are Climb and Fall separate games?

Descending intervals can feel different from ascending ones, even when the size is the same. A descending minor sixth doesn't sit in the ear like an ascending minor sixth. Splitting them into two games means you train the direction most people neglect alongside the one they already know.

What's the difference between Climb and Span?

Climb asks you to name an interval. Span asks you to compare intervals - which of three is widest. Span builds intuitive size perception without leaning on memorized labels, which is why it's a useful complement to Climb and Fall rather than a replacement.

How does Sound work?

A pure tone plays for a moment and then fades. After a brief pause, you drag a dial up or down to match the pitch you remember. The closer your match, the higher the score. There are no answer buttons - it's a continuous, tactile pitch-memory exercise.

Will more games be added?

Yes. The seven listed above are the current core set. The game library expands over time as new skill areas become a priority.

Levels and difficulty

How does difficulty progress?

Levels are generated from rules, not pre-written question lists. As you advance, levels add more answer options, more chromatic notes, wider octave ranges, faster time limits, more questions per session, fewer lives, and harder-to-distinguish sounds. The progression is precise, not random.

How many levels does each game have?

Each game has its own progression with multiple levels. The number grows over time. You unlock the next level by passing the current one.

Can I replay a level I've already passed?

Yes. Replays are good for chasing 3 stars, recovering CPI in a domain you haven't touched in a while, or just getting reps on a sound you want to lock in.

Coco Proficiency Index (CPI)

What is CPI?

CPI stands for Coco Proficiency Index. It's a 0-5,000 skill score that represents how strong your ear is right now across notes, intervals, chords, and scales. Coco shows you an overall CPI plus a separate CPI for each domain.

What are the CPI tiers?

  • Novice - 0-1,249.
  • Intermediate - 1,250-2,499.
  • Advanced - 2,500-3,749.
  • Expert - 3,750-4,249.
  • Elite - 4,250-4,749.
  • Master - 4,750-5,000.

What makes my CPI go up?

Mostly accuracy. Speed, lives kept, your longest in-session streak, and level difficulty all contribute. Sessions are also compared against your own historic performance on that level - beating your usual score moves CPI up. Playing different games in the same domain within a week gives a small variety bonus.

Why did my CPI go down?

CPI reflects current proficiency, so it can move up or down. The most common reasons it drops:

  • You underperformed your personal baseline on a level.
  • You stopped practicing a domain for long enough that domain CPI started to decay.
  • You played at a difficulty well below your current level, which has low contribution.

Is CPI the same as Experience?

No. CPI means current proficiency. It goes up and down and answers "How strong is my ear right now?" Experience means lifetime effort. It only increases and answers "How much have I trained over time?"

Is CPI a scientific certification?

No. CPI is a product skill index based on your performance inside Coco. It's a useful, honest signal for tracking your own progress over time - not a clinical or academic credential.

Streaks and the daily habit

How do streaks work?

Complete at least one session on a given day and your streak grows by one. Skip a day and the streak resets. Streaks use your local calendar day, so it doesn't matter what time zone you're in.

What counts as a session for the streak?

Any completed game session, daily workout pick, or daily challenge counts.

What is the Daily Workout?

A short, personalized practice plan for the day. Coco picks a small set of games, usually 1-3, based on what you've been training and where your ear could use a push. You can complete them in any order.

What is the Daily Challenge?

A single shared challenge that's the same for every player on a given day. You get one shot. The same questions, the same time limits, the same chance to do well. It's designed for repeatable daily play and easy comparison with friends.

Can I do more than one Daily Challenge a day?

No. The daily challenge is once per day by design. The next one appears tomorrow.

What if I miss a day?

Your streak resets, but your progress, levels, stars, and Experience are all preserved. You can pick up exactly where you left off.

Free vs. Coco Pro

What do I get for free?

Free users can play every game in the lineup. Early levels in each game are unlocked, and you can build a daily habit, track stats, complete daily workouts, and join the daily challenge. Daily session limits apply.

What does Coco Pro unlock?

Coco Pro unlocks unlimited daily practice with no session caps, access to the full level progression in every game, and the complete game library as it grows.

How is Coco Pro billed?

Coco Pro is a subscription. Pricing and trial details are shown inside the app at the time of purchase, and your subscription is managed through your App Store account.

How do I cancel?

Subscriptions are managed through your Apple ID on iOS or Google account on Android. Cancel anytime from your device's subscription settings - Coco doesn't gate or delay cancellations.

Will I lose my progress if I cancel?

No. Your levels, stars, streaks, CPI, Experience, and history all stay on your account. You'll just be limited to the free tier going forward.

Can I get a refund?

Refund requests go through Apple or Google directly, depending on where you bought the subscription. Coco can't issue refunds for purchases made through the App Store or Google Play.

Audio and accessibility

Is sound required?

Yes. Coco is an ear-training app - it's audio-first. The app does not currently support a hearing-impaired mode.

Should I use headphones?

Headphones are recommended, especially for chord and harmonic-interval games where pitch separation matters. Phone speakers work for casual practice but can blur close intervals and complex chords.

Can I change between letter names (C, D, E...) and solfege (Do, Re, Mi...)?

Yes. Notation preference can be set in the app settings.

What instrument sound does Coco use?

Coco uses high-quality piano samples by default. The sound preference can be adjusted in settings.

Account and data

Do I need to create an account?

Yes. An account is required to save progress, sync across devices, and keep your CPI and streak intact. Sign-up is quick and free.

Can I use Coco on multiple devices?

Yes. Sign in with the same account and your progress, subscription, and stats sync across devices.

Can I delete my account?

Yes. Account deletion is supported from inside the app. Deleting your account removes your profile and associated training data.

Does Coco work offline?

Most of the listening flow runs locally once content is loaded, but session results are submitted to the backend, so a connection is needed to record progress, update CPI, and pull daily content.

Troubleshooting

My streak disappeared even though I played yesterday.

Streaks use your local calendar day. If you traveled across time zones, your "yesterday" may have shifted. Open a support ticket with the dates and time zones involved and we'll take a look.

I bought Coco Pro but the app still says I'm on free.

Force-close and reopen the app first. If that doesn't refresh your status, sign out and back in - that triggers a fresh subscription check. If you're still stuck, contact support with your purchase receipt.

Audio sounds wrong, distorted, or out of tune.

Check your device volume, Bluetooth connection, and any active EQ apps. If the issue is reproducible on a specific level or game, please report it - it helps us diagnose audio engine issues quickly.

A level feels impossible.

That's a useful signal. Try the level just before it again to confirm the prior skill is locked in. If you keep hitting the same wall on the same level, drop us a note - level difficulty is something we tune based on real player data.

About Coco

Where can I send feedback?

Email us at hi@cocomusic.app. We read every message. Feedback from active users shapes the roadmap directly - new games, level pacing, and difficulty tuning have all been adjusted based on player input.

Is Coco for kids?

Coco is designed for adult musicians and music students. The interface, vocabulary, and pacing assume a serious learner rather than a young child. There's no kid-specific mode at the moment.

Where is Coco available?

Coco is available on iOS and Android worldwide. App Store: https://apps.apple.com/it/app/ear-training-for-musicians/id6757191153. Google Play: https://play.google.com/store/apps/details?id=com.marcosantonocito.coco&hl=en.

What languages does Coco support?

Coco is currently available in English. Italian, Spanish, French, German, and additional Asian languages are in progress and will roll out in upcoming updates.